Support

Bugs, questions and feature requests all go to the same place: the contact form or team@thepluginpantry.com. There is no ticket system and no support forum to sign up to.

What to include

• The plugin name and version, from the Plugins screen.
• Your WordPress version and PHP version, both on Tools > Site Health > Info.
• What you did, what happened, and what you expected instead.
• Any error text, in full, including anything written to debug.log.
• Whether it still happens with other plugins deactivated and a default theme active.

If you need a person, not a plugin

Some problems are bigger than any plugin: a site that has broken, one that has slowed down, a move to new hosting, or a rebuild. Vorgestern Agency, the team that makes Plugin Pantry, does that work for clients. Say what the site is and what is wrong, and they will tell you plainly whether it is a quick fix or a project.

What to expect

We read everything. A reply usually takes a day or two, sometimes longer over a weekend or a holiday, and we will not pretend otherwise with a service level we cannot staff. A reproducible bug gets fixed in the next release, and security issues jump the queue.

Feature requests are answered honestly against the standard. If a request sits outside a plugin’s published scope, the answer is no, or it becomes a Pro add-on, or it becomes a different plugin. It does not quietly get added to the free one.