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Support

One place to send a bug, and an honest description of what happens after you do.

Bugs, questions and feature requests all go to the same place: the contact form or team@thepluginpantry.com. There is no ticket system and no support forum to sign up to.

What to include

  • The plugin name and version, from the Plugins screen.
  • Your WordPress version and PHP version, both on Tools > Site Health > Info.
  • What you did, what happened, and what you expected instead.
  • Any error text, in full, including anything written to debug.log.
  • Whether it still happens with other plugins deactivated and a default theme active.

What to expect

We read everything. A reply usually takes a day or two, sometimes longer over a weekend or a holiday, and we will not pretend otherwise with a service level we cannot staff. A reproducible bug gets fixed in the next release, and security issues jump the queue.

Feature requests are answered honestly against the standard. If a request sits outside a plugin’s published scope, the answer is no, or it becomes a Pro add-on, or it becomes a different plugin. It does not quietly get added to the free one.